cardgate ...trusted payment technoligies
Commonwealth Bank
A preferred supplier to the Commonwealth Bank of Australia
(none)

Securely delivering transactions since 1999...

Outages

If you suspect there to be a problem, perform a Live Bank Link Test before contacting your systems integrator, emailing support at CardGate.net, tel (03) 9660 5099, or the CBA - tel 1800 022 966, Amex - tel 1300 363 614, or Diners - (03) 9805 4469 24x7 help desks.

If there is a current problem and it is not listed on this outage page, please notify CardGate.net so that we may investigate!

System status

The following system status items are updated every 5 minutes.

  • OK  Status 000 -- 001 005 091 RP  Rev
  • ............OK --- CGF 100 -- 000 000 000 0 0 (0) Clayton
  • ............OK --- CGF 100 -- 000 000 000 0 0 (0) Clayton
  • ............OK --- Cloudflare
  • ............OK --- TPG link (Clayton)
  • ............OK --- Vocus link (CBD)
  • ............OK --- new Tunnel1 ping
  • ............OK --- cgbackup ping disabled
  • ............OK --- Tunnel1 (Clayton)
  • ............OK --- Tunnel2 (CBD)
  • ............OK --- Sec DNS 1 using backup site
  • ............OK --- Sec DNS 2 using backup site
  • ............OK --- SecondDNS
  • ............OK --- Power UPS V 230.718 0.000 230.932 A 3.805 0.005 3.295
  • ............OK --- Power Main V 234.967 233.707 236.120 A 6.187 1.646 5.833
  • ............OK --- Temperature 24.5
  • ............OK --- Bu C 50% 16% 6% 3% 1% Mar 3 05:47
  • ............OK --- XBu U Down
  • ............OK --- OldB Down
  • ............OK --- W1
  • ............OK --- Mail Queue W 0
  • ............OK --- Get delay W -1 -1
    as of 03:29 15/03/2025 AAEDT (ecount=0) from cg-cly-www-1

    New tests
  • OK --- cly-pri-1
  • OK --- cbd-pri-2
  • OK --- cly-pri-3
  • OK --- ABB link (Clayton)

    Outage table

    DateTimeDur.Description
    07/01/05Info10dH Ramadan on holidays
    01/01/0500:01InfoCGD updated from V4.03.2 to V4.04.0
    31/12/0423:591mCGA to CGD - planned maintenance
    31/12/0411:3313mCIS - Declined 200's
    30/12/0422:30InfoCGC updated from V4.03.2 to V4.04.0
    30/12/0418:00InfoCGA updated from V4.03.2 to V4.04.0
    30/12/0418:00InfoCGA using hi speed link
    30/12/0415:5330mCIS - Declined 200's
    29/12/0410:3213mCGA - Bank comms lost
    25/12/04Info8dOffice closure
    24/12/0418:50InfoCGB updated from V4.03.2 to V4.04.0
    22/12/0422:00InfoCGA using hi speed link
    21/12/0416:002hCGA - Bank comms lost
    20/12/0417:55InfoCGA updated from V4.03.0 to V4.03.2
    20/12/0417:00InfoCGC updated from V3 to V4.03.2
    20/12/0415:50InfoCGD updated from V3 to V4.03.2
    20/12/0415:35InfoCGB updated from V3 to V4.03.2
    17/12/0403:303hCLT - Internet - may be affected by Telstra router maintenance
    16/12/0422:0011hEmailng of ROT/CIS/LEMOTO reports delayed
    16/12/0400:2010hCGC - unplanned outage
    15/12/0420:00InfoCGA updated from V4.02.2 to V4.03.0
    14/12/0419:201dCGA refunds barred, config error
    14/12/0419:20InfoCGA now uses Argent comms
    14/12/0419:20InfoCGA updated from V3 to V4.02.2
    13/12/0403:303hCLT - Internet - may be affected by Telstra router maintenance
    09/12/0410:00InfoSSH service tunnel1temp discontinued
    09/12/0409:561hCLT - tunnel1 - unplanned outage
    08/12/0410:116mCLT - Internet - Telstra ADSL outage
    07/12/0403:303hCLT - Internet - may be affected by Telstra router maintenance
    02/12/0403:302hCLT - Internet - may be affected by Telstra router maintenance
    01/12/0406:0030mCLT - Internet - may be affected by Telstra router maintenance
    30/11/0419:001.6dCGC - unplanned outage
    28/11/0416:124mCGB reboot - planned maintenance
    27/11/0415:174mCGB reboot - planned maintenance
    27/11/0414:484mCGA reboot - planned maintenance
    27/11/0414:304mCGA reboot - planned maintenance
    27/11/0400:354mCGD reboot - planned maintenance
    27/11/0400:254mCGC reboot - planned maintenance
    26/11/0422:004mCGC reboot - planned maintenance
    26/11/0403:1515mCLT - Internet - Telstra router maintenance
    25/11/0411:00InfoUsers to complete migration to tunnel1temp by this date
    25/11/0411:00Infotunnel1 migrated to new server
    23/11/0418:554mCGA reboot - planned maintenance
    22/11/0413:355.3hN/W EFTPOS - Declined 58/91
    21/11/0414:472mTunnel1temp reboot
    17/11/0417:032mCGC - Bank comms lost
    17/11/0414:30InfoNew SSH server tunnel1temp started
    11/11/0401:544mCLT - Internet - Telstra ADSL planned outage
    05/11/0409:5545mCLT - Internet - Telstra ADSL outage (statewide)
    25/10/0400:052hCLT - Internet/WAN outage - planned router maintenance
    14/10/0408:002hCGC - unplanned outage
    11/10/0404:331mCLT - Internet - Telstra ADSL outage
    07/10/0417:3014mCGA planned restart
    30/09/0417:1810mCLT - Internet - Router reboot
    11/09/04Info6dH Ramadan overseas
    10/09/0413:1452mCLT - Internet - Telstra ADSL outage
    10/09/0401:522mCLT - Internet - Telstra ADSL outage
    08/09/0418:301mCGA planned restart
    07/09/0406:0015mCLT/tunnel1 - may be affected by Telstra router maintenance
    06/09/0421:004mCLT - Internet/WAN outage - router reboot
    04/09/0413:3710mtunnel2 - planned maintenance
    04/09/0411:301.5hN/W EFTPOS - Declined 91
    31/08/0418:452htunnel2 - CGC/CGD no connection
    31/08/0417:451htunnel2 - SSH refuses key
    26/08/0411:014mCLT - Internet/WAN outage - router reboot
    25/08/0417:3016hCLT - CBD WAN outage - dialup file drop probs
    20/08/04InfoInfoLEMOTO Batch Host upgraded
    19/08/0410:264mCGC reboot - unplanned outage
    13/08/0401:061hCLT/tunnel1 - Internet outage
    12/08/0401:5816mCLT/tunnel1 - Internet outage
    12/08/0401:0716mCLT/tunnel1 - Internet outage
    10/08/0420:522mHTTPS and Tunnel1 reboot
    10/08/0404:284mCLT/tunnel1 - Internet outage
    26/07/0410:151.3hCGB ENG slow to respond
    26/07/0404:146mCLT/tunnel1 - Internet outage
    20/07/0419:164mCGA reboot - planned maintenance
    13/07/0408:453.5hN/W EFTPOS - Mastercard - Declined 12 & 57
    12/07/0410:303hN/W EFTPOS - Mastercard - Declined 91
    12/07/0410:302.5hN/W EFTPOS - Declined 91
    30/06/0419:000.5htunnel1 - intermittent DNS issue - dependent on route taken
    09/06/0417:001.8dCGB ENG fault
    09/06/0400:3016hIntermittent DNS issue - dependent on route taken
    02/06/0409:554mCGA reboot - unplanned outage
    19/05/0400:0010hCLT - CBD WAN outage - dialup file drop probs
    18/05/0416:2035mN/W EFTPOS - Amex/Mastercard - Declined 91
    10/05/0416:005mCLT - CBD WAN planned outage - testing/config
    22/04/0414:394mCLT - Internet/WAN outage - router reboot
    15/04/0419:0722hCGC outage
    05/04/0318:506mCLT - Internet/WAN outage - router reboot
    23/03/0410:251mWeb server maintenance - SSL certficate upgrade
    29/02/0419:3525mWeb server/tunnel1 maintenance
    28/02/0413:582mCGA - Bank comms lost
    28/02/0413:3624mCGA not accepting sockets; rebooted to repair.
    27/02/0416:3910mCGA reboot - unplanned outage
    20/01/0409:303hCGB ENG slow to respond
    04/01/0418:203.2hCGC/CGD unplanned maintenance
    03/01/0401:0510mCGA reboot - unplanned maintenance

    Abbreviations:

  • CBA = Commonwealth Bank of Australia
  • CBD = Melbourne CBD (secondary) site
  • CGA = CardGate payment gateway #A - located at CLT
  • CGB = CardGate payment gateway #B - located at CLT
  • CGC = CardGate payment gateway #C - located at CBD
  • CGD = CardGate payment gateway #D - located at CBD
  • CGN = CardGate.net
  • CIS = CardGate Internet Service
  • CLT = Clayton (primary) site
  • DNS = Domain Name Service
  • ENG = Enterprise Network Gateway, ie CBA's branch network
  • d = days
  • h = hours
  • m = minutes
  • N/W = nationwide
  • RAS = Remote Access Server, ie dial up facility
  • UPS = Uninterruptable Power Supply
  • WAN = Wide Area Network - link b/n CLT & CBD sites

    • Outages in 2003
    Outages in 2002
    Outages in 2001

    Updated: Tuesday, 04-Jan-2005 10:46:12 AEDT