cardgate ...trusted payment technoligies
Commonwealth Bank
A preferred supplier to the Commonwealth Bank of Australia
(none)

Securely delivering transactions since 1999...

Outages

If you suspect there to be a problem, perform a Live Bank Link Test before contacting CardGate.net, your systems integrator, Commonwealth Bank - tel 1800 022 966, Amex - tel 1300 363 614, or Diners - (03) 9805 4469 24x7 help desks.

For urgent or after business hours requests, CardGate Support can be contacted 24 hour by 7 days per week via our new telephone number (03) 9582 7099. If our help desk is unattended, you will be passed onto our paging service, ask for support and leave a message including contact name and number. For non-urgent requests, email support at cardgate.net.

If there is a current problem and it is not listed on this outage page, please notify CardGate.net so that we may investigate!

System status

The following system status items are updated every 5 minutes.

  • OK  Status 000 -- 001 005 091 RP  Rev
  • ............OK --- CGF 100 -- 000 000 000 0 0 (0) Clayton
  • ............OK --- CGF 100 -- 000 000 000 0 0 (0) Clayton
  • ............OK --- Cloudflare
  • ............OK --- TPG link (Clayton)
  • ............OK --- Vocus link (CBD)
  • ............OK --- new Tunnel1 ping
  • ............OK --- cgbackup ping disabled
  • ............OK --- Tunnel1 (Clayton)
  • ............OK --- Tunnel2 (CBD)
  • ............OK --- Sec DNS 1 using backup site
  • ............OK --- Sec DNS 2 using backup site
  • ............OK --- SecondDNS
  • ............OK --- Power UPS V 230.718 0.000 230.932 A 3.805 0.005 3.295
  • ............OK --- Power Main V 239.539 238.543 242.000 A 6.073 1.305 6.358
  • ............OK --- Temperature 25
  • ............OK --- Bu C 38% 15% 3% 3% 1% May 21 02:26
  • ............OK --- XBu U Down
  • ............OK --- OldB Down
  • ............OK --- W1
  • ............OK --- Mail Queue W 0
  • ............OK --- Get delay W -1 -1
    as of 07:52 21/05/2024 AAEST (ecount=0) from cg-cly-www-1

    New tests
  • OK --- cly-pri-1
  • OK --- cbd-pri-2
  • OK --- cly-pri-3
  • OK --- ABB link (Clayton)

    Outage table

    DateTimeDur.Description
    03/01/0604:485hCGA - upstream comms - no host response
    27/12/05Info 6dOffice closure
    21/12/0512:321hN/W EFTPOS - Declined 91/Amex
    16/12/0509:303hN/W EFTPOS - Declined 91
    15/12/0505:3030mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    07/12/0514:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    02/12/0502:0030mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    01/12/0502:0030mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    29/11/0513:402.5hCBA EFTPOS - Declined 91
    28/11/0514:3930mN/W EFTPOS - Declined 91
    23/11/0502:005dReports not being emailed
    22/11/0501:0030mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    20/11/0508:009hCBD site UPS testing
    08/11/0501:004hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    06/11/0500:0010.5htunnel2 connection - planned telco maintenance
    02/11/0518:225mtunnel2 connection - unplanned outage - telco issue
    28/10/0516:304mCGB reboot - planned maintenance
    11/10/0511:1511mCGA - upstream comms - no host response
    10/10/0511:301hN/W EFTPOS - Declined 91/Amex
    30/09/0501:0714mCLT/tunnel1 - unplanned outage - telco issue
    26/09/0512:5915mCGA - unplanned outage
    20/09/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    19/09/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    16/09/0503:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    05/09/0515:451hN/W EFTPOS - Declined 91/Amex
    31/08/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    25/08/0502:400.5htunnel2 connection - unplanned outage - telco issue
    23/08/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    22/08/0517:543mCGA reboot - planned maintenance
    22/08/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    19/08/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    17/08/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    05/08/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    04/08/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    03/08/0502:0010mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    02/08/0502:0010mCLT/tunnel1 - Internet - Telstra router maintenance
    21/07/0510:159hN/W EFTPOS - Declined 91/Amex
    14/07/0516:20InfoCGD using hi speed link
    14/07/0514:002.3htunnel2/CGC/CGD/RAS - planned maintenance
    13/07/0518:30InfoCGB using hi speed link
    13/06/0512:36InfoCGC using hi speed link
    13/06/0506:106.3hCGC ENG comms prob
    26/05/0515:005mtunnel2 connection - unplanned outage - router reboot
    25/05/0511:414mCGA reboot - unplanned outage
    18/05/0518:45InfoCGB using std speed link
    15/05/0512:200.5htunnel2 connection - unplanned outage - telco issue
    13/05/0517:10InfoSSL certificate renewed
    12/05/0520:341.1htunnel2 connection - unplanned outage - telco issue
    12/05/0509:101htunnel2 connection - unplanned outage - telco issue
    05/05/0506:025.7hTelstra IP network issues b/n Mel & Syd
    04/05/0517:30InfoCGC updated from V4.04.0 to V4.06.2
    04/05/0514:353hRAS - planned outage - relocation
    04/05/0509:3010htunnel2/CGC/CGD - planned outage - relocation
    03/05/0511:511htunnel2 connection- unplanned outage - equipment issue
    02/05/0516:002dCGD offline - planned maintenance
    02/05/0515:50InfoCGD updated from V4.04.0 to V4.06.2
    02/05/0515:00InfoCGD traffic redirected to CGC
    01/05/0518:55InfoCGA updated from V4.04.1 to V4.06.2
    01/05/0512:204mtunnel2 connection- unplanned outage - equipment issue
    28/04/05Info9dCBD site infrastructure relocation
    28/04/0514:06InfoCGB updated from V4.04.1 to V4.06.2
    28/04/0514:00InfoCGTEST updated from V4.04.1 to V4.06.2
    26/04/0517:53InfoCGA using hi speed link
    26/04/0509:5025mtunnel2 - unplanned outage - telco issue
    21/04/0515:0410mCGC offline
    21/04/0514:001hCGC offline
    21/04/0514:0030mtunnel2 - planned maintenance - cutover to different comms line
    21/04/0513:2225mCGC - unplanned outage
    20/04/0501:010.7hCLT - Internet - ADSL outage
    18/04/0514:0730mN/W EFTPOS - Declined 91/no response
    18/04/0509:313mN/W EFTPOS - no response
    16/04/0523:30InfoCGC back online
    16/04/0515:203.6hCLT - CBD WAN - slow
    15/04/05InfoInfoPhone number changes - now use head office for all contact
    13/04/0510:00InfoCGC shutdown - planned maintenance
    13/04/0509:20InfoCGB using hi speed link
    11/04/0513:00InfoCGC - will return "Busy!" to transaction requests for today
    11/04/0513:005d 10.5hCGC offline - planned maintenance
    11/04/0511:124mCGC rebooted - unplanned maintenance
    10/04/0523:4211.5hCGC - ROT files not updated
    18/03/0511:100.7hCLT - Internet - ADSL outage
    17/03/0516:151mCLT - Internet - ADSL outage
    17/03/0512:2132sCLT - Internet - ADSL outage
    17/03/0510:3627sCLT - Internet - ADSL outage
    17/03/0510:2937sCLT - Internet - ADSL outage
    16/03/0512:30InfoLEMOTO-Batch Reversals declined 12 prob solved!
    15/03/0516:402.5hCGB - Bank comms lost.
    14/03/0501:101.5dCGC - beware, recent history of rebooting
    14/03/0501:054mCGC reboot - unplanned maintenance
    13/03/0523:464mCGC reboot - unplanned maintenance
    13/03/0517:176.5hCGC - unplanned outage
    13/03/0516:044mCGC reboot - unplanned maintenance
    03/03/0509:201hRAS - line congestion - telco issue. WAN down too.
    02/03/0510:554hCGC - unplanned outage
    28/02/0518:404mCGA reboot - planned maintenance
    28/02/0518:184mCGD reboot - planned maintenance
    28/02/0518:144mCGC reboot - planned maintenance
    28/02/0517:144mCGB reboot - planned maintenance
    25/02/0509:061hRAS - line congestion - telco issue. WAN down too.
    22/02/0517:1718hSome CIS trans refused (depends on interface)
    18/02/0519:002d 15hCIS/LEMOTO-Web logs empty
    07/02/0519:00InfoCGA updated from V4.04.0 to V4.04.1
    31/01/0522:4510hCLT - CBD WAN outage - dialup file drop probs/reports incomplete
    31/01/0518:264mCGA reboot - planned maintenance
    28/01/0513:40InfoCGB updated from V4.04.0 to V4.04.1
    23/01/0507:422hCGA - Bank comms lost. Cut over to std speed link
    07/01/05Info10dH Ramadan on holidays
    06/01/0518:30InfoCGA using hi speed link
    05/01/0520:589mCGA - Bank comms lost. Cut over to std speed link
    02/01/0513:275sCLT - Internet - Telstra ADSL outage
    02/01/0509:088mCLT - Internet - Telstra ADSL outage
    01/01/0506:284hCIS - Declined 200's
    01/01/0500:01InfoCGD updated from V4.03.2 to V4.04.0
    31/12/0423:591mCGA to CGD - planned maintenance
    31/12/0411:3313mCIS - Declined 200's

    Abbreviations:

  • CBA = Commonwealth Bank of Australia
  • CBD = Melbourne CBD (secondary) site
  • CGA = CardGate payment gateway #A - located at CLT
  • CGB = CardGate payment gateway #B - located at CLT
  • CGC = CardGate payment gateway #C - located at CBD
  • CGD = CardGate payment gateway #D - located at CBD
  • CGN = CardGate.net
  • CIS = CardGate Internet Service
  • CLT = Clayton (primary) site
  • DNS = Domain Name Service
  • ENG = Enterprise Network Gateway, ie CBA's branch network
  • d = days
  • h = hours
  • m = minutes
  • N/W = nationwide
  • RAS = Remote Access Server, ie dial up facility
  • ROT = Record Of Transaction
  • UPS = Uninterruptable Power Supply
  • WAN = Wide Area Network - link b/n CLT & CBD sites

    • Outages in 2004
    Outages in 2003
    Outages in 2002
    Outages in 2001

    Updated: Tuesday, 03-Jan-2006 09:44:33 AEDT