Securely delivering transactions since 1999...
Outages
Current Issues
| Date | AEST | Dur. | Description |
|---|
System Status
UptimeRobot simple viewThe following system status items are updated every 5 minutes:
as of 20:42 10/05/2024 AAEST (ecount=0) from cg-cly-www-1
New tests
Self Help
The System Status section above proves a useful indicator of the health of the system. The UptimeRobot simple view should be all you need to refer to.
Transaction statistics are provided on the decline rates currently being seen with our CBA COMMLINK payment gateway CGA. The figures following the gateway identifier provide the percentage of transactions that are being approved (response code 00), declined 01 (Call Issuer), declined 05 (Do No Honour), declined 91 (Host Unavailable), Reversal Pendings and Reversals. An unusually high decline rate points to banking network issues. A high Reversal Pending and/or Reversal rate means that the CBA Bank host is not responding or communications has been lost.
The other line items provide status on other services, communication links, power and termperature of our primary machine room. You need not worry about this detail, it is for use by our staff!
Support
For urgent or after business hours requests, CardGate Support can be contacted 24 hour by 7 days per week by telephoning (03) 9582 7099. If our help desk is unattended, you will be passed onto our paging service: ask for support and leave a message including contact name and number. For non-urgent requests, email support at cardgate.net.
If there is a current problem and it is not listed on this outage page, please notify CardGate.net so that we may investigate.
Future Plans
| Date | AEST | Dur. | Description |
|---|---|---|---|
| 2024-06-30 | --:-- | Info | Complete migration from CBA CommLink to MasterCard Payment Gateway Service (MPGS) |
| 2024-03-13 | 00:00 | 6h | MEL Secondary site - Planned Outage by DC provider (VOCUS) - Network migration and optimisation. Expected outage upto 30m. |
Past Issues
| Date | AEST | Dur. | Description |
|---|---|---|---|
| 2024-02-26 | 16:00 | 15m | MEL secondary site DNS misconfiguration stopped www2@MEL connecting with MPGS |
| 2024-02-15 | 04:00 | info | CLY Primary Site Grid power restored |
| 2024-02-14 | 00:30 | 9h | MEL secondary site - Due to DNS change that moved www.cardgate.net from CLY to MEL, a DNS issue arose that stopped www2@MEL from connecting with MPGS |
| 2024-02-13 | 21:39 | info | CLY Primary Site - www.cardgate.net redirected to MEL secondary site |
| 2024-02-13 | 15:37 | 1.6d | CLY Primary Site - Severe storm - wide area grid power disruption - UPS remained operational - www1.cardgate.net connnectivity failure |
Issues in 2023
Issues in 2022
Issues in 2021
Issues in 2020
Issues in 2019
Issues in 2018
Issues in 2017
Issues in 2016
Issues in 2015
Issues in 2014
Issues in 2013
Issues in 2012
Issues in 2011
Issues in 2010
Issues in 2009
Issues in 2008
Issues in 2007
Issues in 2006
Issues in 2005
Issues in 2004
Issues in 2003
Issues in 2002
Issues in 2001
Abbreviations:
- CBA = Commonwealth Bank of Australia
- CGA = CardGate payment gateway #A at CLY
- CGN = CardGate.net
- CIS = CardGate Internet Service
- CLY = Clayton (primary) site (nee CLT)
- DNS = Domain Name Service
- d = days
- h = hours
- m = minutes
- s = seconds
- w = expected duration / within window eg 0s/30m w
- ISP = Internet Service Provider
- MEL = Melbourne CBD (secondary) site (nee CBD)
- MPGS = Mastercard Payment Gateway Service
- N/W = nationwide
- ROT = Record Of Transaction
- tunnel1 = SSH host located at CLY
- tunnel2 = SSH host located at MEL
- UPS = Uninterruptable Power Supply
- WAN = Wide Area Network
18.117.182.179
Updated: Thursday, 15-Feb-2024 11:48:18 AEDT