Securely delivering transactions since 1999...
Outages
Past Issues 2011
Future Plans
| Date | AEST | Dur. | Description |
|---|---|---|---|
| 01/03/12 | info | - | Clayton IP Address range change for multi-homing. Please start migrating |
| 23/12/11 | info | 10d | Office Closure |
| --/09/11 | info | - | Card Security Code ready for implementation |
Past Issues
| Date | AEST | Dur. | Description |
|---|---|---|---|
| 14/12/11 | 17:24 | 3.5h | Nationwide EFTPOS Issue - Declined 91's |
| 30/11/11 | 11:00 | 4h | LEMOTO-Batch Service offline |
| 19/11/11 | 06:01 | 2.6h | CGA - Comms lost - No response = Reversal Pending/Busy! due to hardware fault |
| 07/11/11 | 12:07 | 1.4h | tunnel1/www - Telco network outage |
| 28/10/11 | 01:10 | 6.8h | CGA - Comms lost - No response = Reversal Pending/Busy! due to upstream comms provider issue |
| 29/09/11 | 10:03 | 1m | SSL certificate updated |
| 26/09/11 | 01:00 | 4h | CBA Planned Extended Maintenance |
| 30/08/11 | - | 4d | Some web users suffering from "Connection timed out" when connecting to www.cardgate.net |
| 09/07/11 | 06:30 | 3.5 | CGA/B/C/D - Comms lost - No response = Reversal Pending/Busy! due to upstream comms provider issue. Note overlap with Bank maintenance |
| 09/07/11 | 02:00 | 4.5 | CBA Planned Maintenance - No response = Reversal Pending/Busy! |
| 28/06/11 | 13:19 | 0.3h | Nationwide EFTPOS Issue - high declined 05's |
| 22/06/11 | 05:41 | 4.5h | tunnel1 - stopping new SSH logins |
| 20/06/11 | 01:05 | 6.5h | Extended Bank maintenance? |
| 07/05/11 | 11:40 | TBA | Nationwide EFTPOS Issue - Declined 05/91's |
| 05/05/11 | 05:57 | 4h | Nationwide EFTPOS Issue - Declined 05/91's |
| 03/04/11 | 00:00 | 6h | CBA Planned Extended Maintenance |
| 30/03/11 | 02:00 | 1h | CBA Planned Maintenance |
| 02/03/11 | 00:30 | 1.5h | tunnel2 - Telco network outage |
| 28/01/11 | 17:00 | 5m | Network outage. Most CLT services such as CIS and tunnel1 unreacheable |
| 28/01/11 | 15:30 | 2.5h | Unplanned network outage. Some CIS features effected |
| 24/01/11 | 01:30 | 7h | CGA/B/C/D - Comms lost - No response = Reversal Pending/Busy! due to upstream comms provider issue. Note overlap with Bank maintenance |
| 25/12/10 | info | 10d | Office Closure. Reopen 4/01/11 |
Abbreviations:
- CBA = Commonwealth Bank of Australia
- CBD = Melbourne CBD (secondary) site
- CGA = CardGate payment gateway #A - located at CLT
- CGB = CardGate payment gateway #B - located at CLT
- CGC = CardGate payment gateway #C - located at CBD
- CGD = CardGate payment gateway #D - located at CBD
- CGN = CardGate.net
- CIS = CardGate Internet Service
- CLT = Clayton (primary) site
- DNS = Domain Name Service
- d = days
- h = hours
- m = minutes
- N/W = nationwide
- RAS = Remote Access Server, ie dial up facility
- ROT = Record Of Transaction
- tunnel1 = SSH host located at CLT
- tunnel2 = SSH host located at CBD
- UPS = Uninterruptable Power Supply
- WAN = Wide Area Network - link b/n CLT & CBD sites
Issues in 2009
Issues in 2008
Issues in 2007
Issues in 2006
Issues in 2005
Issues in 2004
Issues in 2003
Issues in 2002
Issues in 2001
Updated: Tuesday, 10-Jan-2012 10:14:27 AEDT