Securely delivering transactions since 1999...
Outages
Past Issues 2007
Future Plans
| Date | Time | Dur. | Description |
|---|---|---|---|
| 19/02/08 | 09:00 | info | LEMOTO-Batch service SSH Version 1 protocol disabled |
Current Issues
| Date | Time | Dur. | Description |
|---|
Past Issues
| Date | Time | Dur. | Description |
|---|---|---|---|
| 31/12/07 | 15:07 | 1d 19h | Payment Gateway CGF backup ROT file issue caused some transaction confusion |
| 22/12/07 | info | 10d | Office Closure |
| 24/12/07 | 14:00 | Expected until 18:00 | N/W - non CBA cards declined 91 |
| 05/12/07 | 08:09 | 10m | tunnel2 - Telco unplanned outage |
| 04/12/07 | 13:00 | 0.5h | tunnel2 - Telco planned maintenance |
| 29/11/07 | 16:05 | Info | Payment Gateway CGF (Batch) bank link fixed (intermittent no connection) |
| 22/11/07 | 09:50 | 10m | tunnel2 - Telco unplanned outage |
| 18/11/07 | 13:01 | 6.5h | Payment Gateway CGC unscheduled outage |
| 04/11/07 | 23:00 | 4h | General issue with Internet - slowness |
| 30/10/07 | 14:30 | 3m | Planned maintenance - CGC & CGD reboot |
| 30/10/07 | 10:25 | 1.25h | CGC returning "COMMS ERR" |
| 29/09/07 | 12:04 | 5m | CBD Internet (tunnel2) comms outage |
| 26/09/07 | 03:00 | 4h | CLT/tunnel1/Internet - was not affected by planned Telstra exchange maintenance |
| 17/09/07 | 18:00 | 1h | Planned Maintenance on UPS - CLT site down |
| 16/09/07 | 19:45 | 30m | Payment Gateway CGA inactive - power glitch |
| 16/09/07 | 19:45 | 5m | Tunnel 1 reboot - power glitch |
| 14/09/07 | 13:17 | 1h | Payment Gateway CGC having bank comms issues. |
| 12/09/07 | 12:35 | 24m | Payment Gateway CGA unscheduled outage |
| 08/09/07 | 05:54 | 71m | Payment Gateway CGA unscheduled outage |
| 07/09/07 | 15:42 | 7h | N/W - non CBA cards declined 91 |
| 07/09/07 | 12:29 | 20m | Payment Gateway CGA unscheduled outage |
| 27/08/07 | 08:30 | 35h | N/W - overseas MasterCards declined 12 and some domestic declined 56 due to CBA MasterCard interface issue |
| 26/08/07 | 01:45 | 3.25h | CBA planned maintenance, no transactions passed |
| 10/08/07 | 15:55 | 20m | Payment Gateway CGA unscheduled outage |
| 09/08/07 | 13:30 | 35m | Payment Gateway CGA unscheduled outage |
| 30/07/07 | 17:00 | 5m | Tunnel 1 reboot - power glitch |
| 27/07/07 | 13:30 | 2h | Internet routing issue - some clients unable to reach Cardgate primary site. Secondary site OK. |
| 24/07/07 | 14:17 | 40m | Payment Gateway CGA unscheduled outage |
| 28/06/07 | 06:30 | 3m | CBD Internet (tunnel2) comms outage |
| 18/06/07 | 05:00 | 5.5h | N/W - overseas cards declined 58 |
| 27/05/07 | 04:14 | 1.75h | Payment Gateway CGA and Tunnel1 offline - Mains power glitch and system rectification |
| 16/05/07 | 11:00 | Info | LEMOTO-BATCH host upgraded to new hardware |
| 09/05/07 | 18:11 | 40m | Tunnel1 unscheduled outage |
| 28/03/07 | 12:15 | 10m | CIS unscheduled reboot. |
| 19/03/07 | 06:13 | 3.25h | Payment Gateway CGA traffic diverted to CGB |
| 19/03/07 | 05:17 | 4.25h | Payment Gateway CGA inactive - power glitch |
| 19/03/07 | 05:17 | 1m | Tunnel 1 reboot - power glitch |
| 29/01/07 | 04:20 | 4m | CLT internet (tunnel 1) urgent router maintenance |
| 29/01/07 | 02:00 | 4m | CBD internet (tunnel 2) urgent router maintenance |
| 22/01/07 | 14:10 | 50m | Unsheduled line work - Telstra upgrading without notification |
Abbreviations:
- CBA = Commonwealth Bank of Australia
- CBD = Melbourne CBD (secondary) site
- CGA = CardGate payment gateway #A - located at CLT
- CGB = CardGate payment gateway #B - located at CLT
- CGC = CardGate payment gateway #C - located at CBD
- CGD = CardGate payment gateway #D - located at CBD
- CGN = CardGate.net
- CIS = CardGate Internet Service
- CLT = Clayton (primary) site
- DNS = Domain Name Service
- d = days
- h = hours
- m = minutes
- N/W = nationwide
- RAS = Remote Access Server, ie dial up facility
- ROT = Record Of Transaction
- tunnel1 = SSH host located at CLT
- tunnel2 = SSH host located at CBD
- UPS = Uninterruptable Power Supply
- WAN = Wide Area Network - link b/n CLT & CBD sites
Issues in 2006
Issues in 2005
Issues in 2004
Issues in 2003
Issues in 2002
Issues in 2001
Updated: Wednesday, 18-Jun-2008 07:56:17 AEST