cardgate ...trusted payment technoligies
Commonwealth Bank
A preferred supplier to the Commonwealth Bank of Australia
(none)

Securely delivering transactions since 1999...

Issues

If you suspect there to be a problem, perform a Live Bank Link Test before contacting CardGate.net, your systems integrator, Commonwealth Bank - tel 1800 022 966, Amex - tel 1300 363 614, or Diners - (03) 9805 4469 24x7 help desks.

For urgent or after business hours requests, CardGate Support can be contacted 24 hour by 7 days per week by telephoning (03) 9582 7099. If our help desk is unattended, you will be passed onto our paging service: ask for support and leave a message including contact name and number. For non-urgent requests, email support at cardgate.net.

If there is a current problem and it is not listed on this outage page, please notify CardGate.net so that we may investigate!

System status

The following system status items are updated every 5 minutes:

  • OK  Status 000 -- 001 005 091 RP  Rev
  • ............OK --- CGF 100 -- 000 000 000 0 0 (0) Clayton
  • ............OK --- CGF 100 -- 000 000 000 0 0 (0) Clayton
  • ............OK --- Cloudflare
  • ............OK --- TPG link (Clayton)
  • ............OK --- Vocus link (CBD)
  • ............OK --- new Tunnel1 ping
  • ............OK --- cgbackup ping disabled
  • ............OK --- Tunnel1 (Clayton)
  • ............OK --- Tunnel2 (CBD)
  • ............OK --- Sec DNS 1 using backup site
  • ............OK --- Sec DNS 2 using backup site
  • ............OK --- SecondDNS
  • ............OK --- Power UPS V 230.718 0.000 230.932 A 3.805 0.005 3.295
  • ............OK --- Power Main V 237.558 237.459 238.624 A 6.179 0.000 6.491
  • ............OK --- Temperature 25
  • ............OK --- Bu C 38% 15% 3% 3% 1% May 21 02:26
  • ............OK --- XBu U Down
  • ............OK --- OldB Down
  • ............OK --- W1
  • ............OK --- Mail Queue W 0
  • ............OK --- Get delay W -1 -1
    as of 05:21 21/05/2024 AAEST (ecount=0) from cg-cly-www-1

    New tests
  • OK --- cly-pri-1
  • OK --- cbd-pri-2
  • OK --- cly-pri-3
  • OK --- ABB link (Clayton)

    Future Plans

    DateTimeDur.Description
    27/12/06Info 6dOffice closure

    Current Issues

    DateTimeDur.Description

    Past Issues

    DateTimeDur.Description
    21/12/0618:005mCLT site ie tunnel1/Internet/CGA/CGB - planned electrical maintenance
    11/12/0601:006.5hCLT site ie tunnel1/Internet/CGA/CGB - planned electrical maintenance
    08/12/0616:254mCLT - web server rebooted, batch processing halted
    01/12/0620:102d 14hBatch processing halted
    01/12/0620:1015mCLT - web server rebooted
    29/11/0610:001mCGB link to Bank - Telco planned maintenance
    25/11/0607:003htunnel2 - may be affected by electrical maintenance
    09/11/0604:003hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    08/11/0615:450.5hCLT - web server rebooted
    05/11/0611:085hCLT/tunnel1 - Internet - may be affected by Telstra router failure
    20/10/0610:302.5hN/W EFTPOS - Declined 91
    02/10/0605:121d 7hAutomated reports not working
    02/10/0605:125mCGA - planned maintenance
    20/09/0613:355mCGC - reboot - planned maintenance
    19/09/0619:345mCGD - reboot - planned maintenance
    19/09/0619:235mCGA - reboot - planned maintenance
    19/09/0619:155mCGA - reboot - planned maintenance
    19/09/0619:005mCGB - reboot - planned maintenance
    19/09/0618:405mCGB - reboot - planned maintenance
    19/09/0610:165mCGD - reboot - urgent maintenance
    19/09/0610:155mCGC - reboot - urgent maintenance
    19/09/0609:4530mCGC/CGD - TCP/IP socket probs
    14/09/0619:404mCLT - web server reboot
    14/09/0609:00Infowww.cardgate.net SSH Version 1 protocol disabled
    12/09/0618:4214hBatch processing halted
    12/09/0618:422mCLT - UPS failure - web server reboot, tunnel1 glitch
    12/09/0606:005mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    11/09/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    09/09/0615:3030mtunnel2 - Telco issue
    07/09/0606:001hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    06/09/0603:002hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    05/09/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    28/08/0610:547hCGC - comms issue. Returning "Busy!"
    13/08/06InfoInfoExternal security scans by Netcraft started
    10/08/0616:105stunnel2 - Telco planned maintenance
    10/08/0613:152mtunnel2 - Telco issue
    04/08/0615:302mtunnel2 - Telco issue
    03/08/0616:175stunnel2 - Telco maintenance
    27/07/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    20/07/0602:0030mtunnel2 - Telco issue
    13/07/0602:004htunnel2 - Telco planned maintenance
    11/07/0609:002hN/W EFTPOS - Declined 91 - Amex
    10/07/0614:30Infonew SSL certificate for www.cardgate.net installed
    07/07/0623:001htunnel2 - Telco planned maintenance
    29/06/0601:194mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    28/06/0620:300.6hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    23/06/0610:003hwww users being affected by Telstra router issue in Sydney
    23/06/0604:102.3hN/W EFTPOS - No response to any Transactions
    20/06/0616:30Infotunnel1/tunnel2 SSH Version 1 protocol disabled
    19/06/0609:005.5hN/W EFTPOS - Declined 91 & No response - Amex/Mastercard
    16/06/0609:40InfoLEMOTO-Batch service now enables SSH Version 2 protocol as well as Version 1
    14/06/0613:45Infowww.cardgate.net now enables SSH Version 2 protocol as well as Version 1
    14/06/06InfoInfoAll SSH users to start moving to SSH Version 2 protocol
    09/06/0604:002mtunnel1 SSH service - Planned maintenance
    07/06/0605:002mtunnel2 SSH service - Planned maintenance
    05/06/0613:5211mCGA - unplanned outage
    20/05/0608:009hCBD site UPS testing
    18/05/0613:223.5hCBD/tunnel2/CGC/CGD planned maintenance
    16/05/0602:005hCBD/tunnel2 - Internet - may be affected by Telstra router maintenance
    07/05/0601:451.2htunnel2 - Telco issue
    05/05/0617:00InfoOld LEMOTO-Batch dial number to be terminated
    08/04/06InfoInfoBank zero floor limit policy for card not present transactions takes effect
    06/04/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    03/04/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    30/03/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    28/03/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    17/03/0614:501.5hN/W EFTPOS - Declined 91/Amex/Mastercard
    10/03/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    08/03/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    06/03/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    01/03/0610:152.5hN/W EFTPOS - Declined 91/Amex/(some)Mastercard
    27/02/06InfoInfoNew LEMOTO-Batch dial number in service
    27/02/0605:0013hN/W EFTPOS - Declined 91/Amex/Mastercard
    26/02/0610:0030hN/W EFTPOS - Amex late to respond
    16/02/0604:005mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    08/02/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    03/02/0609:495mCGB reboot - planned maintenance - no notification as transactions pushed to CGA
    01/02/0610:307hN/W EFTPOS - Declined 91/Amex/Mastercard
    01/02/0623:305mCGA reboot - planned maintenance
    01/02/0609:00InfoNew hi speed Bank link for LEMOTO-Batch exclusive use
    27/01/0602:005hCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    19/01/0617:0045mLEMOTO-Batch host upgrade. Planned maintenance.
    16/01/0606:155mCLT/tunnel1 - Internet - may be affected by Telstra router maintenance
    03/01/0604:485hCGA - upstream comms - no host response
    27/12/05Info 6dOffice closure

    Abbreviations:

    • CBA = Commonwealth Bank of Australia
    • CBD = Melbourne CBD (secondary) site
    • CGA = CardGate payment gateway #A - located at CLT
    • CGB = CardGate payment gateway #B - located at CLT
    • CGC = CardGate payment gateway #C - located at CBD
    • CGD = CardGate payment gateway #D - located at CBD
    • CGN = CardGate.net
    • CIS = CardGate Internet Service
    • CLT = Clayton (primary) site
    • DNS = Domain Name Service
    • d = days
    • h = hours
    • m = minutes
    • N/W = nationwide
    • RAS = Remote Access Server, ie dial up facility
    • ROT = Record Of Transaction
    • tunnel1 = SSH host located at CLT
    • tunnel2 = SSH host located at CBD
    • UPS = Uninterruptable Power Supply
    • WAN = Wide Area Network - link b/n CLT & CBD sites
    Issues in 2005
    Issues in 2004
    Issues in 2003
    Issues in 2002
    Issues in 2001

    Updated: Tuesday, 09-Jan-2007 09:37:23 AEDT