Securely delivering transactions since 1999...
Outages
Past Issues 2009
Future Plans
| Date | Time | Dur. | Description |
|---|
Current Issues
| Date | Time | Dur. | Description |
|---|---|---|---|
| 21/12/09 | info | 14d | Office Closure |
Past Issues
| Date | Time | Dur. | Description |
|---|---|---|---|
| 03/12/09 | 09:30 | 1.2d | CGD unplanned outage |
| 10/11/09 | 22:20 | 0.5h | CGA returning "Busy!" due to comms glitch |
| 02/11/09 | 06:15 | 10h | Declined 91's - Banking system issue |
| 19/10/09 | 02:12 | 1m | tunnel1 reboot - planned maintenance |
| 19/10/09 | 02:00 | 2m | CGA reboot - planned maintenance |
| 09/10/09 | 23:00 | 21h | CBD site (tunnel2/CGC/CGD) planned power maintenance |
| 09/10/09 | 03:38 | 8h | Declined 91's - Banking system issue |
| 28/09/09 | 13:06 | 0.5h | CGA returning "Busy!" due to comms glitch |
| 27/09/09 | 14:30 | Info | SSL certificate updated |
| 29/08/09 | 19:00 | 1h | Web server unplanned outage |
| 24/08/09 | 17:18 | 0.6h | Declined 91's - Banking system issue |
| 04/08/09 | 17:20 | 0.7h | tunnel2.cardgate.net ISP comms issue |
| 13/07/09 | 20:00 | 2.5h | N/W card authorisation issue |
| 06/07/09 | 00:30 | 15h | Some CIS merchants experiencing config issues |
| 06/07/09 | 00:30 | 4h | Web server hardware planned upgrade |
| 16/06/09 | 13:05 | 1.1h | tunnel2.cardgate.net comms issue |
| 16/06/09 | 03:57 | 5.1h | CGA returning "Busy!" due to comms glitch |
| 08/06/09 | 14:36 | 19h | CGC/CGD set to return "Busy!" |
| 08/06/09 | 09:52 | 1d | CGC/CGD intermittent ommunications issues with Bank |
| 29/05/09 | 19:00 | 2.7d | Outbound email issues |
| 06/04/09 | 20:45 | 2.8h | CBD site (tunnel2/CGC/CGD) planned power maintenance |
| 02/04/09 | 16:23 | 1.2h | CGA no communications with Bank |
| 27/03/09 | 20:45 | 2h | CBD site (tunnel2/CGC/CGD) planned power maintenance |
| 26/03/09 | 19:24 | 2.25h | CBD site (tunnel2/CGC/CGD) unplanned power maintenance |
| 17/03/09 | 00:31 | 1.4d | CGD no communications with Bank - set to return "Busy!" |
| 17/03/09 | 00:31 | 18.5h | CGC using dial back up link to Bank so slower response time |
| 14/03/09 | 10:29 | 2.3h | CGA returning "Busy!" |
| 27/02/09 | 20:42 | 4.1d | CGC using dial back up link to Bank so slower response time |
| 27/02/09 | 20:42 | 4.5d | CGD no communications with Bank - set to return "Busy!" |
| 02/03/09 | 17:30 | 6h | tunnel2.cardgate.net unplanned outage |
| 27/02/09 | 20:23 | 2h | tunnel2.cardgate.net unplanned outage - power glitch |
| 06/02/09 | 19:30 | 2d | LEMOTO-BATCH web report collection service planned maintenance |
| 20/12/08 | info | 15d | Office Closure |
Abbreviations:
- CBA = Commonwealth Bank of Australia
- CBD = Melbourne CBD (secondary) site
- CGA = CardGate payment gateway #A - located at CLT
- CGB = CardGate payment gateway #B - located at CLT
- CGC = CardGate payment gateway #C - located at CBD
- CGD = CardGate payment gateway #D - located at CBD
- CGN = CardGate.net
- CIS = CardGate Internet Service
- CLT = Clayton (primary) site
- DNS = Domain Name Service
- d = days
- h = hours
- m = minutes
- N/W = nationwide
- RAS = Remote Access Server, ie dial up facility
- ROT = Record Of Transaction
- tunnel1 = SSH host located at CLT
- tunnel2 = SSH host located at CBD
- UPS = Uninterruptable Power Supply
- WAN = Wide Area Network - link b/n CLT & CBD sites
Issues in 2007
Issues in 2006
Issues in 2005
Issues in 2004
Issues in 2003
Issues in 2002
Issues in 2001
Updated: Friday, 01-Jan-2010 14:10:57 AEDT