Securely delivering transactions since 1999...
Outages
Past Issues 2008
Future Plans
| Date | Time | Dur. | Description |
|---|
Current Issues
| Date | Time | Dur. | Description |
|---|
Past Issues
| Date | Time | Dur. | Description |
|---|---|---|---|
| 20/12/08 | info | 15d | Office Closure |
| 06/12/08 | 12:07 | 1.8h | Declined 91's - Banking system issue |
| 04/12/08 | 10:06 | 3m | CGA reboot |
| 04/12/08 | 09:57 | 9m | CGA running very slow - reversals? |
| 24/11/08 | 11:46 | info | web server - ssh port 22 disabled! |
| 24/11/08 | 11:33 | 4m | web server - unplanned outage |
| 19/11/08 | 03:15 | 1h | Telco unplanned outage - tunnel1 and www affected |
| 19/11/08 | 01:15 | 3.25h | Visa Declined 91's - Bank system issue |
| 13/10/08 | 00:00 | 6h | Planned Maintenance on UPS - CLT site down (www/tunnel1/batch) |
| 10/09/08 | 22:55 | 44.6d | CGD host connectivity fault |
| 16/09/08 | 12:32 | 20m | web server maintenance |
| 15/09/08 | 16:00 | info | web server SSH - some user login probs fixed |
| 13/09/08 | 19:26 | info | web server SSH upgrade - now has dsa host key |
| 13/09/08 | 16:54 | 3.5h | web server - unplanned outage |
| 04/09/08 | 15:22 | 20m | CGA host connectivity fault |
| 29/08/08 | 15:43 | 6m | CGA host connectivity fault |
| 29/08/08 | 15:23 | 12m | CGA host connectivity fault |
| 28/08/08 | 23:35 | 1h | CGA host connectivity fault |
| 20/08/08 | 21:29 | 1.25h | CGA host connectivity fault |
| 25/07/08 | 17:00 | 2.5d | DNS issue meant some emails not delivered |
| 25/07/08 | 16:41 | 40s | tunnel2 router prob |
| 25/07/08 | 15:14 | 40s | tunnel2 router prob |
| 25/07/08 | 15:14 | Info | tunnel2 router prob-ongoing investigations |
| 24/07/08 | 16:00 | tba | General internet issues - tunnel1 and www affected |
| 03/07/08 | 11:00 | 6h | tunnel2.cardgate.net change of IP address |
| 03/07/08 | 11:00 | 0.5h | CGC & CGD - Telco planned maintenance will effect Bank comms |
| 17/06/08 | 10:40 | 2h | CBA issue: Non-CBA cards returning Declined 91 - Host unavailable |
| 06/05/08 | 10:08 | 8h | CGB - planned upgrade |
| 02/05/08 | 09:09 | 1.5h | NAB issued cards returning Declined 91 - Host unavailable |
| 29/04/08 | 18:25 | 11m | CGB unplanned outage |
| 10/04/08 | 04:00 | 15.5d | CGC offline due to hardware fault |
| 06/04/08 | 02:00 | 4h | tunnel2 - Telco planned 15m maintenance |
| 13/03/08 | 06:21 | 3.1h | CGA offline due to host connectivity fault |
| 11/03/08 | 17:00 | 1h | Email list que unclogged meant four old alerts from 22/11/07 to 27/11/07 sent out |
| 29/02/08 | 02:15 | 7.5h | 29 Feb leap year web server issues, effected CIS users and reports |
| 18/02/08 | 03:00 | 6.5h | CGB brought offline due to prob below - will return "Busy!" |
| 17/02/08 | 18:13 | 15.25h | CGB upstream comms issue - reversals |
| 17/02/08 | 00:47 | 23d | CGC offline due to host connectivity hardware fault |
| 14/01/08 | 13:30 | Info | Payment Gateway CGF offline due to disk issue |
| 13/01/08 | 04:37 | Info | Payment Gateway CGF disk issue |
| 02/01/08 | 16:15 | 1.75h | CGC unplanned outage |
| 31/12/07 | 15:07 | 1d 19h | Payment Gateway CGF backup ROT file issue caused some transaction confusion |
| 22/12/07 | info | 10d | Office Closure |
Abbreviations:
- CBA = Commonwealth Bank of Australia
- CBD = Melbourne CBD (secondary) site
- CGA = CardGate payment gateway #A - located at CLT
- CGB = CardGate payment gateway #B - located at CLT
- CGC = CardGate payment gateway #C - located at CBD
- CGD = CardGate payment gateway #D - located at CBD
- CGN = CardGate.net
- CIS = CardGate Internet Service
- CLT = Clayton (primary) site
- DNS = Domain Name Service
- d = days
- h = hours
- m = minutes
- N/W = nationwide
- RAS = Remote Access Server, ie dial up facility
- ROT = Record Of Transaction
- tunnel1 = SSH host located at CLT
- tunnel2 = SSH host located at CBD
- UPS = Uninterruptable Power Supply
- WAN = Wide Area Network - link b/n CLT & CBD sites
Issues in 2006
Issues in 2005
Issues in 2004
Issues in 2003
Issues in 2002
Issues in 2001
Updated: Thursday, 01-Jan-2009 12:34:16 AEDT